Before explaining the comment accessing SFR messaging and solving common connection problems, we would like to remind you that use of SFR messaging is obtained from the state SFR website or their mobile application. Then we show you how to log into their website with a browser, as this is a way that people can follow with a cell phone or computer. However, we strongly recommend that those who use SFR mail with continuity in their phone to download the SFR messaging application, which simplifies, accelerates and secures the use of SFR Mail.
Existing customers will find English-speaking Customer Service with sfr mail compte somewhat limited. There is apparently an English (and Arab) Customer Care Helpline for SFR at 1026 when dialed in France (or 33()6 1000 1026 from abroad), but based on online forum discussions consumers are often redirected to the regular French Customer Care. SFR thus offers only limited English-speaking help online, besides a few discussions in the online forum. You may manage to find someone who speaks English in an SFR boutique, though this is simply not guaranteed.
Most of SFR’s automated Customer Service is available 24 hours a day, a week every week. You can also contact the Live Customer Support that is available Monday through Saturday from 8 am to 8 pm via a chat, which you will be able to gain access to using your SFR account.
In the event you would prefer to speak to someone on the phone, you need to dial 1023. Note that this best times to call are each morning between 8 am and 12 pm, or perhaps in the afternoon from 2 pm to 6 pm.
To sign up for any cellular phone or Internet (with or without television) with SFR, call Selectra at 09 77 55 72 27 (free when dialled coming from a fixed telephone line) or request a free callback to reach English speaking customer service. You can find out more about SFR offers and the way to sign up for a plan in our guide to SFR in France.
Locate an SFR Boutique In Your Area
SFR operates countless boutiques across France, which means you will be able to find a physical location near you. You can get the address for the SFR shop in your area within this online directory (in French).
Should you be comfortable reading French, you may find SFR’s online Customer Care a more efficient option compared to telephone, because it lets you avoid lengthy time used on hold.
Existing customers can request assistance inside their online personal space (Espace Client SFR). You will have received your online credentials in the documents accompanying your subscription, though SFR can resend a username/password if you have forgotten them. Inside your Espace Client you will find the following services:
We recommend calling SFR or submitting a consumer service request online for timely responses in your questions and concerns. However, mobile phone cancellations and for official complaints needs to be sent by post.
To cancel your mobile plan with SFR, you need to send a letter by recommended post (lettre recommandée avec avis de réception). The cancellation letter (lettre de résiliation) that you simply send to SFR must contain your full name (prénom, nom de famille), your money number (identifiant abonné), and your account ID (numéro de Ligne de l’abonné). Send your cancellation letter (don’t forget to request an avis de réception on the post) to the following address:
Additionally, you will need to send a lettre recommandée avec avis de réception to SFR in order to cancel an online plan along with them. You should provide a minumum of one month’s notice to cancel an online plan, and will have to pay a penalty if cancelling before 12 months on the contract. The lettre de résiliation must contain your complete name (prénom, nom de famille), your money number (identifiant abonné), as well as your account ID (numéro de Ligne de l’abonné), along with the date for cancellation. The cancellation letter can be brought to:
The first strategy once you have a complaint with sfr mail mon compte is always to contact their customer care, either online or on the phone (1023). Should you be unable to resolve the issue and would like to produce a formal, chcsyy complaint, send a letter for the relevant customer care postal address:
Should you be struggling to resolve your complaint through SFR’s regular customer service, you can send a letter to SFR’s mediation service, known as the Service National Consommateur. The letter must be sent by recommended post (lettre recommandée avec avis de réception) in order to get treated.